Distance Sales Contract

1. Seller

• Name: Netiva Software
• Address: Istanbul, Türkiye
• Phone: 0533 783 48 43
• Email: info@netivasoftware.com

2. Buyer

• The person or organisation given in the billing details of the order.

3. Subject

This contract sets out the rights and obligations of the parties for the sale and performance of the hosting, reseller or server services ordered by the buyer on netivasoftware.com. Matters not covered are governed by Turkish Law No. 6502 and the Distance Contracts Regulation.

4. Services and price

• The hosting, reseller or server plans and add-ons selected in the cart; their features are shown on the plan page and order summary.

5. Payment, performance and renewal

• The service is set up after payment is confirmed and performed within 30 days at the latest.
• The service runs for the chosen term. A renewal order is created and the buyer reminded before the term ends; unpaid renewals may lead to suspension and, later, termination.
• The buyer can request cancellation at the end of the term from the customer panel; the service continues until the paid term ends.

6. Right of withdrawal

The consumer may withdraw from the contract within 14 days of its conclusion without giving a reason and without penalty.

However, under Article 15 (ğ) and (h) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or to services whose performance begins, with the consumer’s approval, before the withdrawal period ends. At checkout, the buyer requests that the service be set up immediately after payment and accepts that the right of withdrawal ends when setup begins.

If setup has not yet started, withdrawal can be notified by email to info@netivasoftware.com; the amount paid is refunded within 14 days of receiving the notice, by the original payment method.

7. Obligations

The buyer agrees to use the service in line with the acceptable use rules in the Terms of Use and confirms the billing details are accurate. The seller undertakes to provide the service with the ordered features and to give support.

8. Disputes

Complaints can be sent to info@netivasoftware.com. Disputes are heard by Consumer Arbitration Committees within the monetary limits announced each year by the Ministry of Trade, and by Consumer Courts above those limits.

9. Entry into force

The contract is concluded when the buyer approves it and the Pre-contract Information Form at checkout. The seller keeps the contract and order records; the buyer can get a copy from the order page in the customer panel or by requesting it by email.