Terms of Use

Services

Web design, e-commerce, mobile app, custom software and SEO services are provided on a quotation basis; scope, timing and price are set in a separate contract or an approved quote for each project.

Hosting, reseller and server plans are purchased online. Plan features, price and term are shown during ordering. Prices exclude VAT; VAT is added at checkout based on your billing address.

Accounts

• You are responsible for the accuracy of the information you provide.
• Your email address must be verified before purchasing.
• You are responsible for keeping your password secret; tell us immediately about any unauthorised activity.

Payment, renewal and cancellation

• Payment is by credit/debit card (iyzico) or bank transfer. Bank transfer orders may be cancelled if not paid within the period stated on the order.
• Services are set up after payment is confirmed.
• Services run for the term you choose (monthly or yearly). A renewal order and reminder are created before the term ends; unpaid renewals may lead to suspension and, later, termination.
• You can request cancellation at the end of the term from the customer panel; the service keeps running until the paid term ends.
• The right of withdrawal and its exceptions are governed by the pre-contract information and distance sales terms shown during ordering.

Acceptable use

Hosting and server services may not be used to:

• host or distribute content that is unlawful under Turkish law,
• send unsolicited bulk email (spam) or publish phishing or fraud pages,
• distribute malware, attack or scan other systems without permission,
• host content that infringes copyright or trademarks,
• use shared resources to an extent that affects other customers.

Backups and your data

You are responsible for the content and data on your service. Unless you purchase our backup add-on, we recommend keeping your own backups. Data may be deleted after the contract ends.

Suspension

Netiva may suspend a service with prior notice, or without notice in an emergency, if these terms are breached, payment is not made or there is a security risk.

Intellectual property

Texts, designs, logos and software on the site belong to Netiva or its licensors and may not be copied or used without permission. Rights in work delivered in projects are set by the relevant project contract.

Limitation of liability

To the extent permitted by law, Netiva is not liable for indirect damage or loss of profit. Your statutory rights as a consumer are not affected.

Changes, governing law and contact

We may update these terms; the current version is always on this page.

These terms are governed by Turkish law. Istanbul courts and enforcement offices have jurisdiction; consumers keep their right to apply to Consumer Arbitration Committees and Consumer Courts.

Questions: info@netivasoftware.com · 0533 783 48 43