Privacy Policy

This policy applies to netivasoftware.com, subdomains, customer portals, cart, checkout, quotation, support and digital delivery processes operated by Netiva Software. You can contact us at info@netivasoftware.com or help@netivasoftware.com.

Unless a physical product is expressly stated, Netiva Software orders relate to digital content, software, licenses, subscriptions or services.

We may process account, contact, billing, order, quotation, support request, project brief, payment provider reference, IP address, device, security log, cookie preference and service usage data.

Netiva Software does not store full card numbers. Payment data is processed by authorized payment and infrastructure providers.

Data is processed to form and perform contracts, create orders, deliver digital products or licenses, issue invoices, meet tax and accounting obligations, provide support, maintain security, prevent abuse, respond to legal requests and improve services.

Where applicable, processing may rely on contract performance, legal obligation, legitimate interests and consent under data protection laws.

Data may be shared with hosting, email, security, analytics, payment, invoicing, accounting, CRM, support and infrastructure providers only as needed for the service. Disclosure to authorities is made where legally required.

Data is retained for the period required by the purpose, contract and support lifecycle, tax and accounting rules, limitation periods and security needs.

You may request access, correction, deletion, restriction, objection, portability or withdrawal of consent by contacting help@netivasoftware.com.

We may request verification before acting on a request. Some data may not be deleted immediately where legal retention duties or an active contract apply.