Pre-contract Information Form

Seller

• Name: Netiva Software
• Address: Istanbul, Türkiye
• Phone: 0533 783 48 43
• Email: info@netivasoftware.com

Buyer

• The person or organisation given in the billing details of the order.

Services and price

• The hosting, reseller or server plans and add-ons selected in the cart; their features are shown on the plan page and order summary.

Payment and performance

• Payment is made by credit/debit card (iyzico 3D Secure) or bank transfer. Bank transfer orders may be cancelled if not paid within the period stated on the order.
• The service is set up after payment is confirmed and performed within 30 days at the latest. Access details are sent by email and shown in the customer panel.
• The service runs for the chosen term (monthly or yearly). A renewal order is created before the term ends; unpaid renewals may lead to suspension.

Right of withdrawal

The consumer may withdraw from the contract within 14 days of its conclusion without giving a reason and without penalty.

However, under Article 15 (ğ) and (h) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or to services whose performance begins, with the consumer’s approval, before the withdrawal period ends. At checkout, the buyer requests that the service be set up immediately after payment and accepts that the right of withdrawal ends when setup begins.

If setup has not yet started, withdrawal can be notified by email to info@netivasoftware.com; the amount paid is refunded within 14 days of receiving the notice, by the original payment method.

Complaints

Complaints can be sent to info@netivasoftware.com. Disputes are heard by Consumer Arbitration Committees within the monetary limits announced each year by the Ministry of Trade, and by Consumer Courts above those limits.