Netiva Software · İstanbul, Türkiye
info@netivasoftware.com · help@netivasoftware.com · 0551 518 22 10
General principle
Netiva Software provides digital products, software licenses, SaaS subscriptions, project work, consulting and support. Refunds are reviewed according to delivery status, service start, license activation and legal exceptions.
Duplicate charges, incorrect collections or delivery failures caused by Netiva Software are reviewed with priority.
Digital content and started services
If digital access has been provided, a license key delivered, files downloaded, a SaaS account activated or service performance started with customer consent, withdrawal rights may be limited under digital content and service exceptions.
For custom development, installation, integration, analysis and consulting, completed work, time spent and third-party costs may be non-refundable once work has started.
How to request a refund
Send the order number, invoice information, payment reference, reason and any evidence to help@netivasoftware.com.
Where possible, Netiva Software may offer correction, redelivery, license renewal or technical support instead of a refund.
Method and timing
Approved refunds are made through the original payment method where possible. Bank, card network, payment provider and country-specific processing times are outside Netiva Software control.
Taxes, commissions, exchange differences, third-party license fees or payment provider deductions may be assessed under applicable rules.